Software Solutions Engineer

We are seeking a highly skilled ServiceNow developer to support the EMS program for a government agency. As a ServiceNow developer, you will be responsible for designing, developing, customizing, and supporting solutions built on the ServiceNow platform. Key Responsibilities:

• Develop and customize ServiceNow applications, workflows, and catalog items using JavaScript, Glide API, and Flow Designer.
• Design and implement integrations between ServiceNow and external systems using REST/SOAP APIs.
• Support and enhance existing ServiceNow applications ITSM, CMDB, Change Management, Incident/Problem/Request)
• Collaborate with project leaders, business analysts, and stakeholders to gather requirements and propose technical solutions.
• Troubleshoot technical issues and provide timely resolutions.
• Implement ServiceNow platform upgrades and patches in compliance with change management policies.
• Maintain documentation related to design, configuration, development, and testing activities.
• Ensure solutions meet performance, scalability, and security standards within a DoD/IC environment. Qualifications:
• Bachelor's degree in computer science, Information Systems, or related field OR High school diploma or GED equivalent with 7+ years of relevant experience.
• 3+ years of experience with ServiceNow development and administration.
• Required - ServiceNow Certified System Administrator (CSA) or higher Application Developer, Implementation Specialist.
• Proficient in JavaScript, HTML, CSS, and working with ServiceNow's Glide API.
• Experience with ServiceNow modules such as ITSM, CMDB, and custom application development.
• ServiceNow platform best practices and system performance tuning.
• Strong understanding of SDLC, Agile methodologies, and DevSecOps pipelines.
• Active TS/SCI clearance required upon start. What We Offer:
• Excellent problem-solving and communication skills.
• Preferred – Implementation Specialist, Certified Application Developer.
• Experience with platform security configurations ACLs, roles, encryption.
• Preferred - Experience working on DoD or IC programs.
• Familiarity with platform security configurations ACLs, roles, encryption.
• Experience with automated testing frameworks and CI/CD tools integrated with ServiceNow. Growth Opportunities:

Our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.