ServiceNow Administrator/Developer journeyman

As a ServiceNow Administrator/Developer Journeyman at GovCIO, you will play a key role in supporting our US Coast Guard program. This fully remote position offers an exciting opportunity to work with a team of transformers who are passionate about transforming government IT.

Responsibilities:

• Guide ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contribute ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Collaborate with remote teams and clients to design and develop queries, reports, and dashboards.
• Design and configure ServiceNow modules and forms.
• Administer ServiceNow applications, including updating security and workflow configurations.
• Provide additional support based on subject matter expertise.

Qualifications:

• Bachelor's degree with 12+ years (or commensurate experience).
• Minimum of 8 years of overall IT experience.
• Minimum of 6+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude.
• ServiceNow Administrator Certification.

Clearance Required: Public Trust or Secret clearance is required.

We are committed to creating a culture that invests in its people and prioritizes continuous enhancement of the employee experience. Join us and be a part of a team that makes a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.