ServiceNow Administrator/Developer journeyman

Overview

GovCIO is hiring a ServiceNow Administrator/Developer Journeyman to support our US Coast Guard program. This position is fully remote.

• Guides IT service management strategy, planning, and delivery to emphasize efficiency and effectiveness.
• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Works independently and collaboratively with remote teams and clients.
• Designs and develops queries, reports, and dashboards.
• Configures ServiceNow modules and forms.
• Administers ServiceNow applications, including security and workflow configurations.
• Develops scoped applications and service portals.
• Provides additional support based on subject matter expertise.

Qualifications

Bachelor's degree with 12+ years of experience or commensurate experience.

Required Skills and Experience

• Minimum 8 years of overall IT experience.
• 6+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• REST and SOAP services experience.
• Understanding of ITIL and/or ITIL Certified.
• Strong communication and interpersonal skills.
• ServiceNow Administrator Certification.

Clearance Required: Public Trust or Secret clearance is required.