Senior ServiceNow Project Manager/Architect

Position Title: Senior ServiceNow Project Manager/Architect

Location: Ashburn, VA (Hybrid – Must be onsite in Ashburn, VA 3 days per week)

Clearance: Must be a U.S. Citizen and hold an active DHS Public Trust, preferably Customs and Border Protection (CBP)

Employment Type: Full-Time

Overview:

InDev is seeking a Senior ServiceNow PM/Architect will serve as a team lead and architect to design, build, and optimize ServiceNow workflows, integrations, and modules while guiding stakeholders on best practices, platform enhancements, and secure scaling of ServiceNow across the enterprise. This role will provide both hands-on development and enterprise-level architectural guidance for the government ServiceNow platform.

This role will ensure ServiceNow supports enterprise service delivery, governance, and modernization objectives, while aligning with the Technology Reference Model (TRM) and DHS enterprise IT standards.

Key Responsibilities:

• Architecture & Design o Lead design and architecture of ServiceNow solutions to support multiple task areas. o Define and enforce ServiceNow development standards, platform governance, and security controls. o Ensure ServiceNow aligns with government TRM, interoperability standards, and FedRAMP requirements.
• Development & Configuration

o Lead cross-functional Agile team in a scrum master like role to include daily stand ups, release reviews, retrospectives, and similar activities in a Scrum environment. o Develop and configure ServiceNow modules (ITSM, ITOM, HR, GRC, etc.) to meet mission requirements. o Build workflows, dashboards, catalog items, and integrations with enterprise systems. o Implement automation and performance improvements across ServiceNow capabilities.

• Governance & Compliance o Support governance workflows for ServiceNow requests, approvals, and enterprise change control. o Ensure compliance with Section 508, FedRAMP, and DHS IT security policies. o Contribute to ServiceNow-related SOPs, Centers of Excellence guidance, and architecture documentation.
• Stakeholder Engagement

o Collaborate with stakeholders, business analysts, and developers to translate requirements into ServiceNow solutions to include feature definition and creation and management of Jira epics and user stories. o Present ServiceNow roadmaps, architecture decisions, and enhancement strategies in PMRs and stakeholder meetings. o Serve as the ServiceNow subject matter expert for government leadership and OIT governance bodies.

Required Qualifications:

• Active DHS/CBP clearance
• A Bachelor's degree in Computer Science, Information Systems, Engineering, Business or other related discipline or a minimum of three (3) years relevant specialized experience.
• 7+ years of development/architecture experience, with at least 3 years in a senior architect role supporting ServiceNow development work.
• Proficient in cloud-based enterprise application platforms for IT services, operations, and business management.
• Proficient in Scrum Master and IT service delivery solutions.
• Proven ability to design, configure, and implement complex ServiceNow modules and workflows.
• Deep understanding of ServiceNow platform architecture, scripting, and integration methods (APIs, web services, MID servers).
• Experience supporting federal enterprise programs, with emphasis on governance and compliance.
• Strong communication skills to interact with technical teams and government stakeholders.

Preferred Qualifications:

• ServiceNow Certified System Administrator and Certified Application Developer; Architect certifications highly desirable.
• Experience with DHS or CBP programs.
• Knowledge of enterprise governance, TRM processes, and AI/automation initiatives.
• Familiarity with Section 508, FISMA, and FedRAMP requirements.

About Us:

At InDev, we're not just a company; we're a trailblazing force transforming the way IT applications shape the future.

As a dynamic player in the federal government sector, we're on a mission to empower agencies with cutting-edge IT solutions that drive innovation, efficiency, and progress.

Our team thrives on collaboration, innovation, and embracing challenges head-on to create a meaningful impact on the world around us. Let's innovate.

Why InDev:

• Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.

If you're ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let's shape the future together.