Senior Itsm Consultant

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Company**

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Diversity, Inclusion, and Belonging (DIBs) are essential to our success. Diverse, inclusive teams and cultures, where everyone belongs and contributes to their fullest, are the best teams, teams that win and change the world. By aspiring to change the way the world works, we must embrace the uniqueness and authenticity of each of us and our partners and customers.

Our focus areas are enabling and empowering our people, engaging our communities and allies, and building our talent brand and hire inclusively.

• *The Team**

The Customer Outcomes (CO) team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team, you will work with our customers to drive consumption, adoption, customer satisfaction, and ultimately help our customers grow their business on the ServiceNow platform by showing them the value of their ServiceNow investment.

Within the CO team we have product expert practices that form the Expert Services group. One of these practices is the IT Workflow team which is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on IT solutions.

• *What you get to do in this role**:

• Lead all technical aspects of project delivery and solution delivery

• Creation and delivery of solutions for clients addressing requirements through technical architecture in consideration of process design and ServiceNow Technical Best Practices

• Ensure technical deliverables are complete, consistent, high quality, on time and deliver valued outcomes

• Lead requirement gathering workshops to identify use cases and value-based acceptance criteria Development of required integration models and components Contribute towards continuous improvement of leading practices

• Customer facing role with some travel within EMEA

• *Qualifications**

• *Qualifications**: In order to be successful in this role, we need someone who has:

• Significant consulting experience within complex, global organizations with the ability to influence and consult in an IT Service Management environment

• Experience in deploying future-state ITSM processes and in identifying solutions from a technology perspective

• Experience with Web Technologies (e.g. JavaScript, Web Services, XML) and working in a SaaS environment.

• Excellent communication and presentation skills

• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

We provide competitive compensation and generous benefits. This is a very collaborative and inclusive work environment where individuals will have an opportunity to grow their professional careers through working with some of the most advanced technologies and talented people in the business.

• *Additional Information** ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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• *Work personas**

Work personas are categories that are assigned to employees depending on the nature of