Business System Analyst - ServiceNow Configuration Specialist

IDEALFORCE has a Contract position available immediately for a Business System Analyst - ServiceNow Configuration Specialist to join our customer in Phoenix AZ. This is an Onsite Position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity.

Job Description:

We're looking for a detail-oriented ServiceNow Configuration Specialist to join our team. In this role, you'll configure the ServiceNow platform based on templates created by our Process Improvement Team, ensuring it meets our organization's specific needs without extensive customization or programming. You'll also spend about 30% of your time enhancing SharePoint functionalities.

Key Responsibilities:

• Configure ServiceNow according to predefined templates and guidelines from the Process Improvement Team.
• Adjust configurations to meet specific organizational needs.
• Work closely with the Process Improvement Team to understand and apply template nuances.
• Improve SharePoint functionalities to enhance user experience and system performance.
• Facilitate the transition of information from SharePoint to Microsoft Teams.
• Provide user support and troubleshoot issues related to ServiceNow and SharePoint.
• Maintain documentation for configurations and processes.
• Monitor system performance to ensure everything runs smoothly.

Qualifications:

• Experience configuring ServiceNow.
• Understanding of ServiceNow and SharePoint architecture and functionalities.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Effective communication skills, both verbal and written.
• Familiarity with Microsoft Teams and its integration with SharePoint.

Required Skills

• Configure ServiceNow
• SharePoint knowledge

THIRD PARTY CANDIDATES:

Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.