ServiceNow Solutions Expert

Job Overview

KPMG is known for being a great place to work and build a career. Our growth is driven by delivering real results for our clients and is enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities.

We are seeking a skilled Solution Architect to join our Digital technology organization in a hybrid work opportunity.

Responsibilities:

• Collaborate with clients to understand their needs and develop solutions that meet their requirements within the ServiceNow framework or suggest alternative platforms.
• Design and implement scalable, flexible, and easy-to-maintain solutions, including leading proofs of concept for new technologies.
• Build integrations between ServiceNow and other enterprise systems using iPaaS, APIs, web services, MID servers, and ETL tools.
• Provide technical guidance and support to project teams throughout the project lifecycle, addressing and resolving critical issues; integrate solutions with other systems and processes.
• Create comprehensive technical documentation, including architecture diagrams, configuration guides, and development standards.
• Stay up to date with emerging technologies and industry trends related to ServiceNow solutions.

Qualifications:

• Seven years of recent experience in solution architecture, focusing on ServiceNow, with extensive experience in two or more ServiceNow modules (LSD, WSD, ITAM/ITOM, HRSC, IRM, CSM).
• Bachelor's degree from an accredited college or university in computer science, information technology, or a related field preferred; ServiceNow CAD and CIS certs required and CTA or CMA strongly preferred.
• Experience supporting business solutions hosted on ServiceNow from a developer or administrator perspective, handling upgrades, integrations, and operational support.
• Strong understanding of practical application of ServiceNow as it relates to industry solutions and interconnectedness between modules and core data.
• Proven familiarity with ServiceNow and other commonly used technology platforms.
• Excellent communication and collaboration skills, enabling effective work with clients and cross-functional teams.
• Applicants must be authorized to work in the U.S. without employment-based visa sponsorship.