ServiceNow Solution Architect

Role Overview

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations.
• Translate business requirements into well-architected solutions that best leverage the ServiceNow platforms and products.
• Lead functional and business design sessions; architect and document business process flows; identify gaps between client's current and desired end state.
• Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution's feasibility and functionality.
• Design and manage the execution of test plans to ensure a quality solution is delivered.

Key Requirements

• 8+ years of service management industry experience, the majority specifically with ServiceNow.
• Expertise in one or multiple ServiceNow modules including ITSM, CSM, SPM, etc.
• Strong knowledge and experience of ServiceNow functional development and configuration.
• Understanding of function system architecture and ability to design scalable, maintainable and organized solutions.
• Up-to-date knowledge and training on latest ServiceNow releases, features and developments.