ServiceNow ITSM Solution Architect

Job Title: ServiceNow ITSM Developer

We are looking for an experienced and detail-oriented ServiceNow ITSM Professional to help drive the success of our IT Service Management team.

• This role requires a deep understanding of ServiceNow's ITSM platform and its various modules.
• The ideal candidate will have a strong background in IT service management principles and practices.
• Excellent communication and collaboration skills are essential for this position.

As a ServiceNow ITSM Professional, you will be responsible for designing, implementing, and maintaining IT service management processes and procedures.

• Work closely with IT teams to identify and resolve service desk issues and improve overall customer satisfaction.
• Develop and maintain accurate and detailed documentation of IT service management processes and procedures.
• Analyze and report on IT service management metrics and key performance indicators (KPIs).

Required Skillset/Experience: 10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement. Experience managing platform availability, performance and security.

Strong problem-solving skills, communication and collaboration skills. Good understanding of ServiceNow CMDB and ITIL.