ServiceNow Platform Manager

Job Summary

We are seeking a skilled administrator to manage the ServiceNow platform and ensure its stability, performance, and scalability.

• Manage and maintain the ServiceNow platform for user management, security, and data integrity.
• Implement and manage ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, and CMDB.
• Develop and maintain workflows, business rules, and UI policies to automate processes and improve efficiency.
• Monitor system performance, troubleshoot issues, and implement necessary fixes and enhancements.
• Collaborate with stakeholders to gather requirements, design solutions, and implement changes.
• Provide technical support and guidance to end-users and other team members.
• Stay updated on the latest ServiceNow features, best practices, and industry trends.
• Conduct regular system audits and prepare reports on system performance and usage.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certified System Administrator (CSA) certification from ServiceNow.
• Minimum of 3 years of experience as a ServiceNow Administrator or in a similar role.
• Strong knowledge of ServiceNow (e.g., ITSM, HR, AppEngine, ITOM, IRM, SecOps, etc.) with in-depth knowledge of platform capabilities, scripting languages, and architecture.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

What We Offer:

• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• A competitive compensation package.

How to Apply:

• Please submit your resume and cover letter.