Senior ServiceNow Product Lead

Job Title: Senior Product Owner

We are seeking an experienced and proactive Senior Product Owner to lead and optimize our internal applications. This role is central to our product development, driving the creation and enhancement of ServiceNow products by translating business strategy into actionable solutions.

Our ideal candidate will define and communicate the product vision, strategy, and roadmap for ServiceNow modules like ITSM, ITOM, ITAM, TPSM, and GRC. They will collaborate with cross-functional teams, prioritize enhancements, and manage a robust product backlog.

Key Responsibilities:

• Define and maintain the product vision, strategy, and roadmap for ServiceNow (ITSM, ITOM, ITAM, TPSM, GRC)
• Develop and manage a prioritized product backlog
• Collaborate with stakeholders (IT, business units, process owners) to gather and prioritize requirements
• Work with development teams to ensure shared understanding of requirements
• Lead Agile ceremonies including backlog grooming, sprint planning, and reviews

Required Skills and Qualifications:

• 7+ years in product management, ownership, or business analysis
• 3+ years hands-on with ServiceNow as an admin, developer, or product owner
• Familiarity with core ITSM processes (Incident, Change, Request, CMDB, Asset Management)
• Proven ability to translate business needs into user stories and manage a product backlog
• Solid understanding of ITIL and ITSM best practices

Benefits:

• Competitive compensation package
• Medical, vision, dental, 401K, and flexible spending benefits

Other Requirements:

• ServiceNow Certified System Administrator (CSA) certification required
• Demonstrated initiative and ability to work independently