ServiceNow, Inc. is hiring: Staff Agentic Software Engineer – UI/UX in Orlando

At ServiceNow, we're transforming how organizations work. Our intelligent cloud-based platform connects people, systems, and processes to empower smarter, faster, and better ways to work.

We're seeking a Staff-level contributor to lead the design and engineering of next-generation human–AI experiences in our Global Cloud Services OODP (Observability and Ops Data Platform) Team.

This role sits at the intersection of UX design, AI/LLM technology, and software engineering, focusing on building intuitive, trustworthy, and adaptive interfaces for AI powered Observability products.

You will drive strategy, design, and execution of AI powered observability products, shaping how users interact with agentic AI systems.

Key responsibilities include:

• Leading the design and development of AI-powered, agentic user experiences
• Partnering with global teams to drive end-to-end product design and implementation
• Defining best practices across the development cycle
• Researching emerging AI technologies to improve scalability and productivity
• Collaborating with stakeholders to deliver safe and transparent agentic solutions

Requirements include:

• Experience integrating AI into work processes or problem-solving
• Proven experience designing AI-powered user experiences
• Hands-on expertise with AI orchestration frameworks
• Strong knowledge of UX principles and ability to apply them to autonomous and semi-autonomous AI agents
• 8 years related experience with Bachelors or 6 years with Master or equivalent experience with UI/UX engineering

This is a unique opportunity to shape the future of human-AI collaboration and contribute to the development of innovative AI-powered products.

We approach our distributed world of work with flexibility and trust. We are an equal opportunity employer and strive to create an accessible and inclusive experience for all candidates.