Senior ServiceNow IRM and GRC Production Support Lead

Date Posted: 10/02/2025

Hiring Organization: Rose International

Position Number: 489442

Industry: Financial Services

Job Title: Senior ServiceNow IRM and GRC Production Support Lead

Job Location: Chicago, IL, USA, 60604

Work Model: Hybrid

Work Model Details: Three Times a Week is mandotary

Shift: 8 am to 5pm CST

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 10

Min Hourly Rate($): 75.00

Max Hourly Rate($): 80.00

Must Have Skills/Attributes: Incident Management, ServiceNow

Experience Desired: Deep functional and technical understanding of the ServiceNow IRM suite, including Incidents (8 yrs); In-depth knowledge of GRC and risk management frameworks (8 yrs)

Required Minimum Education: Bachelor’s Degree

• *C2C is not available**

Job Description

Required Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

Required Qualifications And Skills

• Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc..
• In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow.
• Excellent communication and problem-solving skills, with the ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders.
• 5+ years of hands-on experience with ServiceNow IRM and extensive experience with GRC processes, specifically in a support or maintenance capacity.
• Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment.
• Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA).

Job Responsibilities

• Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions.
• Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules.
• Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs.
• Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams.
• Production Support: Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution.
• Defect Fixes: Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions. This includes performing root cause analysis to prevent reoccurrence.
• Enhancement Delivery: Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments.
• User Support: Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities.
• Reporting and Dashboards: Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status.
• Platform Maintenance: Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated.
• Documentation: Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment.
• Release Management: Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).