Advanced ServiceNow Professional

We are seeking a highly skilled ServiceNow professional to lead the implementation, configuration and customization of our ServiceNow platform. The ideal candidate will have extensive experience in ServiceNow development, particularly in IT Service Management (ITSM) and IT Operations Management (ITOM). ">

• Main Responsibilities:
• Develop and configure workflows, forms, reports and dashboards within the ServiceNow platform.
• Customize and integrate ServiceNow applications, including Incident, Problem, Change, CMDB and Request Management.
• Implement and configure ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management, Orchestration) to monitor infrastructure and services.
• Perform ServiceNow Discovery configurations, mapping and CMDB enhancements to ensure accurate asset management.
• Integrate ServiceNow with third-party systems to automate operational tasks and processes.
• Design and implement integrations between ServiceNow and external systems using REST, SOAP and other web service technologies.

Requirements:

• Technical Skills:
• Minimum 5 years of hands-on experience working with ServiceNow, including ITSM, ITOM, Discovery and integrations.
• Demonstrable experience of implementing and supporting ServiceNow ITOM modules (e.g., Discovery, Orchestration).
• Strong understanding of CMDB best practices and ServiceNow Discovery tool.
• Expertise in scripting languages such as JavaScript, Glide or similar within the ServiceNow platform.
• Experience with API-based integrations using REST, SOAP or other web services.
• Soft Skills:
• Solid understanding of ITIL processes and experience with ITIL-aligned implementations.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM or other relevant areas.
• Excellent interpersonal skills and ability to build relationships and manage user expectations.
• Be willing to take initiative in problem identification and solution provision.

What We Offer:

• A wellbeing focused work environment.
• 26 days annual leave plus public holidays and option to buy additional days.
• Employee Assistance Programme: free advice support and confidential counseling available 24/7 through Care First.
• Personal Growth Development Programmes from Future Managers to Leadership Training.
• Performance Bonus: Group-wide bonus scheme enabling you to reap rewards of your success.
• Financial wellbeing Pension Scheme with 5% matched contribution; Income protection insurance.
• Recognition Performance & Talent platform for real-time feedback conversations and goals.
• Making a Difference opportunities to help our people make difference to causes they care about.
• Volunteering Time: volunteering leave scheme.

About Us:

We are one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We empower the world of work and invest in our brilliant people to be diverse inclusive and engaging.