Sr. ServiceNow System Administrator

The International Rescue Committee (IRC) is a global humanitarian organization helping people survive, recover, and regain control of their lives. Our mission is to restore dignity, hope, and safety to those affected by conflict and disaster. Job Overview

The Senior ServiceNow System Administrator is a strategic technical leader responsible for designing, optimizing, and governing the ServiceNow platform. This role involves advanced configuration, integration, performance tuning, mentoring junior team members, and aligning platform capabilities with business goals.

• Provide Tier 2/3 end-user support for ServiceNow issues, including troubleshooting and resolution.
• Lead development, configuration, and maintenance of core modules such as Problem Management, CMDB, Service Catalog, HAM, and SAM.
• Integrate ServiceNow with other enterprise systems.
• Stay current with ServiceNow releases and new features; recommend adoption strategies.
• Advise Product Owner and Business Leadership on technical best practices for ServiceNow implementation and integration.
• Design and implement complex workflows, business rules, UI policies, client/server scripts, and automation.
• Produce documentation to facilitate usage of the system.
• Collaborate with stakeholders to gather solution requirements for critical incidents and requests.
• Provide expertise and lead delivery of major releases/upgrades from ServiceNow.
• Leverage agile methodology to prioritize story backlogs and forecast completion dates. Key Requirements
• Bachelor's degree in Computer Science or related field.
• 5+ years of hands-on experience with ServiceNow administration.
• ServiceNow Certified System Administrator (CSA) certification.
• Strong understanding of ITIL processes and best practices.
• Experience with scripting and integrations.