ServiceNow Implementation Specialist

Overview

This role is ideal for someone passionate about delivering exceptional solutions using the ServiceNow platform, with a focus on ITOM, ITSM, APM, and CMDB implementations.

• Implement and configure ServiceNow modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.
• Design and deploy end-to-end solutions using ServiceNow best practices.
• Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
• Manage and maintain CMDB, ensuring accurate data modeling and integrations.
• Provide technical guidance and mentorship to junior team members.
• Develop documentation including technical specs, workflows, and test cases.
• Stay current on ServiceNow updates, features, and certifications.

Key Qualifications:

• 2-5 years of hands-on experience implementing and configuring ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification.
• Strong knowledge and experience with various modules including ITOM, ITSM, CMDB, APM, HAM, and integrations with third-party systems and tools.
• Excellent problem-solving skills and a detail-oriented mindset.
• Effective communication and stakeholder engagement skills.