ServiceNow Expert

Job Opportunity

We are seeking a skilled ServiceNow Platform Developer to join our team. This role will focus on developing solutions across the HR Service Delivery (HRSD) and IT Service Management (ITSM) products with future opportunities to shape the adoption of other modules, such as Integrated Risk Management and IT Asset Management modules. Additionally, this role will develop integrations with enterprise platforms, such as HRIS (e.g., Workday), ERP (e.g. Oracle EBS), and other enterprise systems.

This is an exciting opportunity to shape scalable, secure, and user-centric solutions that support a dynamic and distributed workforce. As a key member of our Enterprise Technology Systems (ETS) - Architecture & Development team, you will play a critical role in implementing and improving service delivery for both corporate and site-based teams and ensuring compliance across a complex regulatory landscape.

Key Responsibilities

• Develop and enhance ServiceNow applications and workflows within HRSD and ITSM products along with other modules in the future.
• Implement integrations between ServiceNow and enterprise systems such as HRIS (e.g., Workday), ERP, and project management tools.
• Maintain custom integrations leveraging a variety of technologies (e.g., JDBC, REST, flat file, etc.), evaluating and configuration Integration Hub spokes, and UI customizations.
• Ensure platform performance, security, and compliance with internal policies and industry standards.
• Participate in Agile development processes. Required Skills & Experience
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of ServiceNow development experience w/ additional years of experience in an IT position (e.g., business analyst).
• Proven experience integrating ServiceNow with enterprise platforms using REST/SOAP APIs, middleware tools and other integration patterns.
• Understanding of ServiceNow architecture, scoped applications, ACLs, and platform security.
• Proficiency in server-side scripting
• Experience working in Agile environments and leading technical delivery.
• Strong problem-solving skills and the ability to analyze complex situations.
• Excellent communication and stakeholder management skills. Preferred Qualifications
• Certifications in relevant technologies, such as Certified System Administrator and/or Certified Application Developer
• Familiarity with the construction industry, compliance requirements, and field service operations. Work Conditions
• Prolonged periods of sitting and/or standing at a computer screen.
• Must be able to sit or stand for long periods of time.
• Must be able to lift 15 pounds at times.
• Occasional domestic travel, via airplane, will be required for meetings. Hybrid RoleThis is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local office is required.