Senior ServiceNow Developer Opportunity

ServiceNow Developer Opportunity

We are seeking a highly skilled Senior ServiceNow Developer to join our IT Service Management and Operations team. As a key member of our team, you will play a critical part in designing and implementing scalable, secure, and high-performing solutions across ITSM based on business needs. About the Team

The IT Service Management and Operations team is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Workday teams and customers. About the Role

• Design and Develop: Build and configure solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications.
• Platform Enhancements: Drive enhancements and improvements to the ServiceNow platform aligned with business goals and IT strategy.
• Integration: Develop and support integrations with third-party systems using APIs, IntegrationHub, MID Servers, and other technologies.
• Governance & Standards: Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols.
• Incident & Change Management: Troubleshoot and resolve complex incidents and support change management through the SDLC process.
• Exposure to AI: Demonstrable expertise in ServiceNow's AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent/NLU.
• Mentoring & Collaboration: Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables.
• Documentation: Maintain technical documentation including design specifications, architecture diagrams, and support artifacts.
• Platform Upgrades: Support and lead platform upgrades, patches, and health checks to ensure long-term system stability and supportability.
• Communication and Stakeholder Management: Confident in leading demos, workshops, and requirement walkthroughs.
• Problem-Solving & Critical Thinking: Approach challenges holistically - not just treating symptoms but understanding root causes and proposing sustainable solutions.

Our ideal candidate combines deep technical expertise with platform governance awareness, strong problem-solving skills, and a passion for driving platform maturity and automation.

As a ServiceNow Developer, you will be working closely with cross-functional teams to develop innovative solutions that drive business value.