a ServiceNow Architect xhybrid 180,000

Job Overview

Join a forward-thinking organization delivering world-class IT service management solutions. We seek an experienced ServiceNow Architect to lead scalable, high-performance implementations.

This key role designs and implements complex ServiceNow solutions across multiple platforms and modules, leveraging deep knowledge of ServiceNow capabilities and best practices. Key Responsibilities:

• Solution Architecture: Lead end-to-end ServiceNow solution design and implementation, including ITSM, ITOM, HRSD, and other applications.
• Strategic Planning: Collaborate with stakeholders, project managers, and technical teams to define the architectural vision and roadmap.
• Customization & Configuration: Oversee ServiceNow module customization and configuration, ensuring scalability and best practices.
• Integration Design: Architect integrations between ServiceNow and third-party systems, ensuring seamless data flow.
• Leadership & Mentorship: Provide technical guidance and leadership to development teams.
• Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency.
• Governance & Security: Establish governance processes to ensure ServiceNow environment integrity, security, and compliance.
• Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients.
• Documentation: Produce comprehensive solution documentation, including architecture diagrams and implementation guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements. Required Qualifications:
• Experience: 9+ years designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role.
• Technical Skills:
• Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, SOM, CSM, SPM, and CMDB.
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
• Proven ability to design and implement scalable ServiceNow solutions with deep knowledge of the Common Services Data Model (CSDM).
• Extensive experience with ServiceNow integrations and scripting using REST, SOAP, OAuth2, JWT, and MID Server.
• Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability.
• In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks.
• Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence.
• Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred.
• ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management.
• Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations.
• Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams and guiding developers.