Service Now CRM Architect

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Xylo Technologies, Inc., is seeking the following. Apply via Dice today!

• Client: State of Wisconsin
• Job ID: 149072
• Job Title: CRM Integration Architect III
• Department: DOA
• Due: 10/6/25 4:00PM CST.
• Interview Process: via Teams
• Duration of the Contract: until 6/30/26 with extensions possible
• Onsite or Remote? Candidates must be WI residents or willing to relocate prior to start date at their own expense. 100% remote within the State of WI.

Top Required Skills & Years of Experience:

• Hands-on ServiceNow development experience with multiple implementations. (5+ years)
• Proven experience as a lead developer or technical lead on ServiceNow projects. (5+ years)
• Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc. (5+ years)
• Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS. (5+ years)

Nice to Have Skills:

• Experience with Agile/Scrum delivery methodologies.
• Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).
• Knowledge of ITIL/ITSM processes and frameworks.
• Ability to interact with senior leadership and business stakeholders to provide technical guidance.

Project details: We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations.