ServiceNow CMDB Analyst

Position Summary

We are seeking a detail-oriented and analytical CMDB Analyst to support the ongoing accuracy, governance, and operational health of our ServiceNow Configuration Management Database (CMDB). The CMDB Analyst plays a critical role in maintaining the integrity of configuration item (CI) data, ensuring alignment with the Common Service Data Model (CSDM), and enabling effective service management, discovery, and asset lifecycle practices across the organization.

This position will collaborate with infrastructure, application, and ServiceNow platform teams to monitor, validate, and improve CMDB data and processes.

Key Responsibilities

Maintain and monitor the health, completeness, and accuracy of CMDB data

Collaborate with stakeholders to define CI class structures, attributes, and relationships in alignment with CSDM standards

Analyze and resolve data quality issues through reconciliation, normalization, and audits

Perform CI lifecycle tracking, including onboarding, updates, and decommissioning

Support ServiceNow Discovery and integration activities by validating and correlating discovered ata

Develop and deliver CMDB reports, dashboards, and KPIs to stakeholders and leadership

Assist in defining and documenting CMDB policies, standards, and procedures

Participate in platform upgrades, process improvement initiatives, and compliance reviews

Educate stakeholders on CMDB processes and promote proper usage and data ownership

Support the integration of the CMDB with ITSM, ITOM, ITAM, and SPM processes

Required Qualifications

2+ years of experience managing or analyzing ServiceNow CMDB or similar ITSM tools

Strong understanding of CMDB concepts, data modeling, and CSDM framework

Familiarity with ServiceNow Discovery, Import Sets, and Transform Maps

Experience performing data validation, quality checks, and reconciliation

Basic knowledge of infrastructure components (servers, applications, databases, cloud resources)

Proficiency in ServiceNow reporting and dashboard development

Strong analytical, documentation, and communication skills

ServiceNow Certified System Administrator (CSA) preferred

Preferred Qualifications

Experience with Service Mapping, IT Asset Management (ITAM), or ITOM Visibility

ServiceNow CMDB or Discovery certification

Familiarity with ITIL or Configuration Management principles

Understanding of security and compliance impacts of CMDB accuracy

Knowledge of integration techniques (e.g., REST APIs, Integration Hub)