ServiceNow Developer

A large government client of Marathon TS is seeking an experienced ServiceNow Developer to join their dynamic team.

• Support the standup, configuration and implementation of ServiceNow's ITSM, OMT, TSM and TSOM modules.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
• Create, maintain and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka etc)
• Coordinate and support application and platform upgrades
• Assist with design, creation and cataloging of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
• Developing, configuring and customizing the ServiceNow platform to fit business requirements.
• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members.
• Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation and support.
• Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB ensuring data quality and integrity are maintained.
• The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule and complete multiple tasks. Candidate shall have the ability to develop and present management level briefings.