Senior IT Operations Manager with Expertise in ServiceNow Development

Job Title: Senior ServiceNow Developer ">

Empowering IT Operations with a World-Class CMDB ">

As a Senior ServiceNow Developer, you will play a key role in driving the evolution and maturity of our Configuration Management Database (CMDB) capabilities. You will be responsible for designing, developing, and implementing robust ServiceNow integrations to expand and enrich our CMDB, ensuring data accuracy and reliability from multiple sources. ">

The ideal candidate will have hands-on experience in ServiceNow development with a strong focus on CMDB and IT Operations Management (ITOM). They will possess expertise in designing and building ServiceNow integrations using MID servers, REST/SOAP APIs, Discovery, and Service Mapping. Additionally, they will have working knowledge of third-party platforms (Azure, AWS, GCP) and their integration with ServiceNow for CMDB enrichment and ITOM processes. ">

Responsibilities: "> ">

• Design, develop, and implement robust ServiceNow integrations to expand and enrich our CMDB.">
• Develop and enhance discovery patterns, custom probes, and sensors to improve automated CI population and reconciliation.">
• Implement and optimize Service Mapping across all mapping approaches (top-down, traffic-based, tag-based, pattern-based) to ensure accurate visibility of business services and their dependencies.">
• Maintain and optimize CMDB health through effective identification and remediation of data quality issues, regular audits, and ongoing improvements.">
• Contribute to the governance and continual service improvement of CMDB processes and standards.">
• Support the lifecycle management of CIs, including onboarding new CI classes, retiring obsolete data, and maintaining robust relationships and dependency mapping.">
• Collaborate with cross-functional teams to capture requirements, define use cases, and translate business needs into technical CMDB solutions.">
• Act as an escalation point for troubleshooting efforts, root cause analysis, and incident resolution related to CMDB integrations and data anomalies."> ">

Requirements: "> ">

• 5-7+ years of hands-on experience in ServiceNow development with a strong focus on CMDB and ITOM.">
• Expertise in designing and building ServiceNow integrations using MID servers, REST/SOAP APIs, Discovery, and Service Mapping.">
• Working knowledge of third-party platforms (Azure, AWS, GCP) and their integration with ServiceNow for CMDB enrichment and ITOM processes.">
• Deep understanding of CMDB data models, CI lifecycle management, and data reconciliation strategies.">
• Strong scripting skills (JavaScript, Glide, Flow Designer) to support custom development and automation.">
• Track record of advancing CMDB maturity and health metrics, driving tangible improvements in IT operations.">
• Experience collaborating with stakeholders across IT, Security, and Service Management teams.">
• Relevant ServiceNow certifications are highly preferred.">
• Excellent analytical, troubleshooting, and communication skills."> ">

What We Offer: "> ">

• A competitive salary and annual cash bonus.">
• Health, dental, and vision benefits from day one.">
• 5% matching 401(k) plan.">
• Additional benefits, including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more.">
• A positive and respectful work culture that embraces challenges and encourages learning and discovery.">
• Ongoing opportunities for professional growth and development.">
• A diverse and inclusive work environment that values diversity, equity, and inclusion.">
• A commitment to social responsibility and community engagement."> ">

Join Our Team: ">

We are seeking talented individuals who share our passion for empowering IT operations with a world-class CMDB. If you are passionate about delivering high-quality solutions, collaborating with cross-functional teams, and driving innovation, we encourage you to apply. ">

At [Company Name], we value diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. "]},