ServiceNow Developer

Job Description:

As a ServiceNow Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our ServiceNow platform.

• You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.
• Additional responsibilities include driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as our leadership traits.

Work Location

• This position follows our hybrid work model, with three days in-office and two days remote each week.
• The preferred location for this role is at our Global Headquarters in Oshkosh, WI, with relocation assistance available for candidates who are not local.
• However, we are also open to candidates based out of the following U.S. office locations:
• Frederick, MD
• McConnellsburg, PA
• Hagerstown, MD

Your Impact

• Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
• Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
• Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI
• Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards
• Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
• Function as an agent for change in the process optimization and strategic planning for technology and business innovation

Minimum Qualifications:

• Five (5) or more years of ServiceNow development or implementation experience
• ITIL, COBIT, financial planning, budgeting, business acumen
• Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking

Standout Qualifications:

• Bachelor's degree in computer science, Information Technology or related field
• 7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi
• Proven experience leading ServiceNow Implementations and custom development
• Knowledge of ITIL, DevOps, and Agile Methodologies
• Experience in AI/ML driven automation and self-service solutions

Requirements:

• strong knowledge of web technologies including REST/SOAP APIs, HTML and Javascript
• strong service now development skills
• experience with ITSM/ITOM,

Preference:

• Service now certifications such as certified application developer, implementation specialist.
• Familiarity with ITIL and enterprise service management frameworks