ServiceNow Lead Developer - CSA, CAD, ITSM, ITOM

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Good Afternoon, Team,

Hope you are doing well,

Please let us know if you have anyone available for below role.

Program Related:

Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and the candidate's resume with full legal first name, and last name. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the Sub Vendor usage form.

The State of Wisconsin is looking for one (1) CRM Integration Architect III

Will close to submissions on 10/6/25 4:00PM CST.

Top Required Skills & Years of Experience:

Hands-on ServiceNow development experience with multiple implementations. (5+ years)

Proven experience as a lead developer or technical lead on ServiceNow projects. (5+ years)

Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc. (5+ years)

Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS. (5+ years)

Nice to Have Skills:

Experience with Agile/Scrum delivery methodologies.

Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).

Knowledge of ITIL/ITSM processes and frameworks.

Ability to interact with senior leadership and business stakeholders to provide technical guidance.

Interview Process: via Teams

Duration of the Contract: until 6/30/26 with extensions possible

Onsite or Remote? Candidates must be WI residents or willing to relocate prior to start date at their own expense. 100% remote within the State of WI.

Project details (project overview, who the contractor will work with, soft skills needed, etc.):

We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations.

Full Job Description Attached.

ServiceNow Lead Developer Position

Knowledge Services Position Title: CRM Integration Architect III

Position Description:

Title: ServiceNow Lead Developer

Position Summary:

We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations.

Key Responsibilities:

• Lead the design, development, and configuration of ServiceNow modules (ITSM, ITOM, CMDB/Asset, or others as applicable).
• Translate business requirements into technical solutions using ServiceNow best practices.
• Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations.
• Provide technical leadership to a team of ServiceNow developers, ensuring high-quality code and adherence to governance standards.
• Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.
• Lead integration efforts between ServiceNow and third-party systems using APIs, MID servers, and integration tools.
• Ensure platform stability, performance, and security by following ServiceNow development standards and industry best practices.
• Manage code promotion across environments using update sets, application repositories, or DevOps pipelines.
• Mentor junior developers and provide technical guidance, code reviews, and training.
• Help develop, implement and maintain testing procedures for developers.
• Stay updated on new ServiceNow releases, features, and industry trends.

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of hands-on ServiceNow development experience with multiple implementations.
• Proven experience as a lead developer or technical lead on ServiceNow projects.
• Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc.
• Experience with ITOM, integrations, automations, Service Graph and CSDM.
• Proficiency in JavaScript, Glide API, REST/SOAP integrations, HTML/CSS, and AngularJS.
• Familiarity with ServiceNow Flow Designer, IntegrationHub, and Scoped Applications.
• Knowledge of ServiceNow best practices, security models, and performance optimization techniques.
• ServiceNow certifications strongly preferred:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• ITSM, ITOM, or other product-specific certifications
• Strong leadership, communication, and collaboration skills.

Preferred Skills:

• Experience with Agile/Scrum delivery methodologies.
• Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).
• Knowledge of ITIL/ITSM processes and frameworks.
• Ability to interact with senior leadership and business stakeholders to provide technical guidance.

Thanks & Regards,

Anthony Kumar Guvvala

ERP Analysts, Inc.

Direct:

Email : |Fax: .

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