ServiceNow Business Analyst

On behalf of DWP we are looking for a ServiceNow Business Analyst for a 5 month (Inside IR35) contract. Hybrid working with 3 days per week required in either Birmingham, Leeds, Manchester, Sheffield, Newcastle or Blackpool.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

• Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
• Help people to plan and save for later life, while providing a safety net for those who need it now
• Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
• Improve experience of our services while maximising value for money for the taxpayer.

In this role, the Business Analyst will be responsible for gathering and analysing business requirements to define both the problem and solution scope. Facilitating communication between stakeholders and create and manage necessary documentation. Main tasks will also include refining user requirements, recommending process improvements, and supporting solution implementation and testing.

As a ServiceNow Business Analyst your main responsibilities will be to:

• Identify and analyse Service Now system capabilities.
• Develop models and system requirements for Service Now modules and platform.
• Understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact.
• Identify, analyse, challenge and validate business and user requirements.
• Use appropriate requirements management life cycle methods to complete tasks and outputs related to the project
• Analyse and evaluate business processes to identify problems and opportunities.
• Present findings in an accessible and easy to understand way to support informed decision making.
• Identify important stakeholders and communicate with them clearly and regularly.
• Tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs.

Essential:

• Demonstratable experience of operating in a Business Analyst position.
• ServiceNow knowledge and experience.
• Strong communication and stakeholder management experience.
• Experience of working in Agile environments.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".