Information Technology Manager – ServiceNow, SharePoint

The Office of Information Technology is seeking a highly motivated and skilled technical manager to lead our ServiceNow, SharePoint, and Web Support team. This position will oversee the seamless delivery of IT services across the organization. The ideal candidate will have exceptional communication skills, be a skilled project leader, be dedicated to quality assurance, have a strong technical background, and have experience working in an educational environment.

• Working onsite is a requirement of the job. May work up to 1-day hybrid remote in the local area with directors approval.*

– Lead the administration, configuration, design, and architecture of ServiceNow and SharePoint solutions, including custom applications and integrations, that meet client needs and industry best practices while ensuring security, scalability, and maintainability

– Lead cross-functional teams and collaborate with stakeholders to translate business requirements into technical solutions, applying both creative and analytical thinking while ensuring adherence to best practices

– Collaborate with cross-functional teams to ensure efficient incident management, problem resolution, and change management processes

– Provide technical leadership and mentorship to development teams to ensure the successful execution of projects

– Maintain current knowledge of advancements and emerging trends in ServiceNow, SharePoint, Web Support, and

WCAGAccessibility standards to drive innovation, ensure compliance, and enhance service delivery

– Track and provide reports, plans, and platform roadmaps to business stakeholders and management

– Demonstrates a strong commitment to rigorous testing and comprehensive quality assurance

– Models the Leadership Principles of Empower, Enable, Encourage, and Develop direct reports.