ServiceNow Deployment-Senior Manager

Job Description

PwC's infrastructure team focuses on designing and implementing robust, secure IT systems that support business operations. They enable smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

The cloud operations team at PwC manages and optimises cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together.

Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

You need to lead large-scale initiatives emphasising cloud platform strategy and design, guide transformational projects related to IT Architecture, Engineering, Operations, Security, and Digital adoption, maintain operational excellence and top-tier client interaction, leverage influence and proficiency to deliver quality results, develop and implement digital adoption strategies, oversee the development of innovative cloud solutions, manage complex projects to achieve client success.

You must have a Bachelor's Degree in Computer and Information Science, Management Information Systems, 7 years of experience.

You should have a Bachelor's degree OR 15+ years of experience managing infrastructure and data centre integrations, leading large-scale cloud platform initiatives, proficiency in Cloud Management Platforms and Automation, managing transformational IT projects, applying DevOps strategies and tools, leading client-facing business development, developing and maintaining client relationships, designing dynamic large-scale cloud environments, accredited training in cloud container, storage, and database services.