[Remote] ServiceNow CSM Architect

Note: The job is a remote job and is open to candidates in USA. Alldus is seeking a ServiceNow CSM Architect to lead the design, architecture, and implementation of ServiceNow Customer Service Management solutions. The role involves collaborating with stakeholders to ensure the CSM platform aligns with organizational goals and drives exceptional customer experiences.

Responsibilities

• Design and architect scalable, efficient, and maintainable ServiceNow CSM solutions.
• Lead workshops and collaborate with stakeholders to gather and analyze business requirements.
• Develop and review solution designs, workflows, and integrations within ServiceNow CSM.
• Provide technical leadership and guidance to development teams during implementation.
• Ensure best practices and compliance with ServiceNow architecture and platform standards.
• Drive continuous improvement initiatives and recommend enhancements for CSM processes.
• Support testing, deployment, and post-production support activities.
• Stay updated with the latest ServiceNow CSM features and industry trends.

Skills

• Proven experience as a ServiceNow CSM Architect or similar role with a strong focus on Customer Service Management.
• Deep understanding of ServiceNow platform architecture, including CSM modules, ITSM, integrations, and automation.
• Experience designing and implementing complex workflows, business rules, and customizations.
• Strong knowledge of ServiceNow best practices and platform capabilities.
• Excellent communication and stakeholder management skills.
• ServiceNow CSM Certified Architect or equivalent certification

Company Overview

• Alldus is a specialist staffing company with one single purpose: To connect the best people in Artificial Intelligence & Digital Transformation. It was founded in 2018, and is headquartered in Dublin, Dublin, IRL, with a workforce of 11-50 employees. Its website is https://alldus.com/.