Senior Implementation Consultant

At ServiceNow, we're changing the way organizations work. As a Senior Implementation Consultant, you'll be part of our Customer Outcomes team, working with customers to achieve their business outcomes by providing prescriptive guidance. Job Description

You will work with our customers to drive consumption, adoption, and customer satisfaction, ultimately helping them grow their business on the ServiceNow platform. Responsibilities

• Be the technical expert in configuring Configuration Management Database (CMDB), Service Mapping, and Discovery capabilities using ServiceNow best practices.
• Support engagements efforts for ITOM-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Advise customers in taking advantage of the ServiceNow ITOM Solution's standard capabilities to improve their ITOM capabilities.
• Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology. Requirements
• A current ServiceNow Certified System Administrator (CSA) certification and relevant Solution-Specific Certified Implementation Specialist designations.
• At least 3 years of configuration/development experience for complex technologies, including integrations and portals.
• Demonstrated ability to influence and consult while providing thought leadership to solve business process and/or technical problems.

We offer a base pay of $135,300-236,800 plus equity, variable/incentive compensation, and benefits.