Technical ServiceNow Specialist - Implementation and Integration

• Key Responsibilities:
• Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Coordinate with the Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed.
• Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Answer technical and application configuration questions.
• Configure and customize new applications and modules within the ServiceNow platform.
• Implement new functionality for customers while following ServiceNow best practices.
• Assist in troubleshooting ServiceNow upgrades, patching, and release management.
• Provide analysis of problems and possible solutions.
• Produce detailed documentation on all work completed.
• Lead technical implementation teams including code review for less experienced consultants.
• Develop and configure required integration components such as SSO, LDAP, and APIs.
• Develop and enhance ServiceNow portal components to improve user experience.
• Enable the customer's ServiceNow administrator(s) to be self-sufficient.
• Conduct technical training and knowledge transfer sessions.
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions.
• Maintain 80% billable utilization target.

Benefits:

A competitive compensation package, excellent benefits, and opportunities for professional growth and development.