Senior Implementation Consultant

Senior Technical Consultant Role at ServiceNow

Technical Consultant, ITAM Workflow is the functional and technical expert of a customer engagement team. They consult with customers and configure the ServiceNow ITAM products based on configuration best practices to accelerate and drive customer business outcomes. Key Responsibilities:

• Configure Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. support.
• Support engagements efforts for ITAM-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution's standard capabilities to improve their ITAM capabilities. Requirements:
• Be a US citizen.
• A current ServiceNow Certified System Administrator (CSA) certification and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications.
• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals. Additional Skills:
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.).
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.