Senior Implementation Consultant

Job Description

Senior Technical Consultant Role at ServiceNow

The Senior Technical Consultant is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow ITAM products based on configuration best practices.

The consultant must be a US citizen. They will be the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. support.

• Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution's standard capabilities in their efforts to improve their ITAM capabilities.
• Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices for delivery/engagement materials.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.

Requirements

• A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications.
• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.). Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.