Expert ServiceNow Implementer

ServiceNow Technical Expert

We are seeking a seasoned ServiceNow technical expert to join our team. As a key member of our service delivery team, you will provide technical guidance and expertise in the implementation, configuration, and customization of ServiceNow applications.

• Job Description:
• Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
• Coordinate with stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
• Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Answer technical and application configuration questions
• Configure and customize new applications and modules within the ServiceNow platform
• Implement new functionality for customers while following ServiceNow best practices
• Assist in troubleshooting ServiceNow upgrades, patching, and release management
• Provide analysis of problems and possible solutions
• Produce detailed documentation on all work completed
• Lead technical implementation teams including code review for less experienced consultants
• Develop and configure required integration components such as SSO, LDAP, and APIs
• Develop and enhance ServiceNow portal components to improve user experience
• Enable customer administrators to be self-sufficient wherever possible
• Conduct technical training and knowledge transfer sessions
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
• Required Skills and Qualifications:
• 4+ years of experience implementing, configuring, and customizing ServiceNow
• 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP)
• Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog)
• Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0
• Familiarity with integrations using REST/SOAP web services
• Ability to work remotely and collaborate with distributed teams
• Ability to understand and implement complex end-user requirements
• Strong organizational skills and ability to manage multiple projects
• Benefits:
• A comprehensive benefits package that includes competitive paid time off, flexible remote work options, additional PTO day for mental health, half-day Fridays, paid maternity and paternity leave for biological birth and adoption, newborn, adoption, and fertility assistance, competitive training and development programs, healthcare plan, and 401(k) with employer match
• A culture that prioritizes mindfulness, relaxation, and wellness, with a premium subscription to the Calm app for every employee and five additional people of their choice
• Other Opportunities:
• The chance to work on challenging projects and develop your skills in a fast-paced environment
• The opportunity to make a meaningful impact on our customers' businesses
• A collaborative and dynamic work environment