Hiring For ServiceNow Automation Lead

We are looking for a highly skilled Automation Engineer with hands-on experience in ServiceNow development, Go, and Python to drive intelligent automation across IT operations and service management. This role is ideal for someone passionate about streamlining workflows, building scalable automation solutions, and integrating systems to reduce manual effort and improve efficiency.

Job Description

• Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

Key responsibilities:

Design and implement automation workflows using ServiceNow Flow Designer, Business Rules, and Script Includes.

• Develop custom integrations between ServiceNow and external systems using Go and Python.

• Build and maintain microservices and backend automation scripts to support IT operations and service delivery.

• Automate routine tasks, incident response, and change management processes across ITSM.

• Collaborate with infrastructure, DevOps, and security teams to identify automation opportunities.

• Ensure high performance, scalability, and security of automation solutions.

• Document automation designs, test cases, and deployment procedures.

Required Technical and Professional Experience:

Lead the design and implementation of ServiceNow workflows using Flow Designer, IntegrationHub, and scoped applications

Automate ITSM processes including incident, change, request, and problem management

Integrate ServiceNow with external platforms via REST/SOAP APIs to enable end-to-end automation

Configure SLAs, approval workflows, auto-assignment rules, and business logic

Collaborate with DevOps and platform teams to embed automation into CI/CD pipelines

Monitor system logs, troubleshoot issues, and coordinate with OEMs for resolution of P1P4 incidents

Recommend platform enhancements and modernization strategies aligned with business goals.

Mentor junior developers and enforce development standards and governance.

5+ years of hands-on experience with ServiceNow development and automation

Strong expertise in JavaScript, REST APIs, and ServiceNow Studio

Proven experience with ITSM, ITOM, and custom scoped applications

Familiarity with CI/CD tools (e.g., Jenkins, GitHub Actions) and Agile delivery

Excellent problem-solving and stakeholder communication skills.

GoLang programming language.

Preferred Technical and Professional Certification.

ServiceNow Certified Application Developer

ServiceNow Implementation Specialist (ITSM or ITOM)

ITIL Foundation or higher