Manager, ServiceNow Technical Lead

Overview

At KPMG Canada, you join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Our Enterprise Solutions Practice are seeking a dynamic Technical Lead for our ServiceNow team nationally. We look for candidates with passion for service management and automation, hands-on experience with technology, strong communication skills, ability to see the big picture and fit with our culture.

Responsibilities

As Technical Lead in our ServiceNow practice, you use your strong business acumen and work as key member of high performing team. You learn from best industry experts and grow personal skillset by:

• Design and implement comprehensive ServiceNow solution.
• Assist client ServiceNow architecture design.
• Coach and support junior developers.
• Lead ServiceNow implementation engagement projects.
• Establish and implement best practices for processes and configurations to enhance efficiency and effectiveness.
• Ensure timely engagement management, delivering client deliverables on time, within budget, and with high quality.
• Support team responsible for implementation and administration of ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing. Requirements
• Minimum 3-5 years of experience with ServiceNow.
• At least 2 years of experience in technical lead role.
• Proven experience leading team of direct reports and ability to mentor junior staff.
• ServiceNow certifications strongly considered.
• Proficient in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP web services.
• Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow.
• Ability to customize ServiceNow user interface and Service Portal using UI pages, CMS, CSS, and Service Portal widgets.
• Knowledgeable in integrations and migrations.
• Strong understanding of ServiceNow administration settings, with extensive functional and technical expertise of the platform, and experience in delivering medium to large-scale implementations.
• Proven ability to troubleshoot technical issues effectively.
• Experience working in client-facing role with both technical and functional stakeholders, demonstrating strong relationship management skills and passion for client satisfaction and delivery excellence.
• Demonstrated ability to develop workshop presentations and process documentation, with advanced skills in Microsoft Visio, PowerPoint, and Word.
• Bachelor's degree in Computer Science, Computer Engineering, or related technical field from accredited college or university, or equivalent work experience. Master's degree in Information Systems, MBA, or other related fields an asset.
• Strong problem-solving and troubleshooting skills.
• Excellent oral and written communication skills, including presentation skills.
• Fluency in French, both spoken and written, strongly considered.