ServiceNow Delivery Product Owner

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth. About EDC

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Key Objectives

• Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
• Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
• Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade. Job Description

The ServiceNow Delivery Product Owner plays a pivotal role in orchestrating the successful delivery of ServiceNow initiatives by bridging demand management, release planning, and Agile execution on the ServiceNow platform team. This individual is responsible for managing the intake and prioritization of business demands, coordinating release schedules, and facilitating to ensure timely and high-quality delivery. Responsibilities

• Act as the primary point of contact for intake and prioritization of ServiceNow-related demands.
• Serve as a liaison between business units, the Platform team, and external vendors.
• Maintain and manage the demand backlog, ensuring proper stories definition and documentation, in alignment with the Platform Owner for prioritization and strategic initiatives.
• Facilitate demand review meetings and ensure timely decision-making.
• Coordinate day to day with external third-party teams and internal business stakeholders, business analysts, to gather, assess, and document requirements.
• Track demand lifecycle from planning through post-implementation support, including intake and delivery, ensuring transparency and accountability.
• Maintain dashboards and reports for demand and release tracking. Track and report on delivery performance, demand fulfillment.
• Use insights from delivery metrics to refine processes and improve future outcomes. Requirements
• Undergraduate Degree in Software Engineering or related field with 5-10 years of experience in the industry.
• Minimum of 7 years' proven experience delivering IT solutions.
• Minimum of 3 years' hands-on experience on the ServiceNow platform.
• Strong understanding of ITIL processes and how they map to ServiceNow workflows.
• Strong knowledge of Agile methodologies.
• Ability to create status reports and metrics.
• ServiceNow Certifications: Certified ServiceNow Administrator (CSA).
• Certifications: Certified Scrum Product Owner (CSPO).