ServiceNow Delivery Product Owner

At Export Development Canada, we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

We are looking for a ServiceNow Delivery Product Owner to join our Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer. The successful candidate will be responsible for managing the intake and prioritization of business demands, coordinating release schedules, and facilitating to ensure timely and high-quality delivery on the ServiceNow platform team.

To be successful in this role, the successful candidate needs a blend of technical acumen, leadership skills, and cross-functional coordination abilities. Key responsibilities include demand management, release planning, and Agile execution. The ideal candidate will have a strong understanding of ITIL processes and how they map to ServiceNow workflows, as well as experience with Agile methodologies and ServiceNow certifications.

The ServiceNow Delivery Product Owner plays a pivotal role in orchestrating the successful delivery of ServiceNow initiatives by bridging demand management, release planning, and Agile execution on the ServiceNow platform team. This individual is responsible for managing the intake and prioritization of business demands, coordinating release schedules, and facilitating to ensure timely and high-quality delivery. Acting as a central point of contact between business stakeholders, technical teams, and vendors, this role ensures alignment, transparency, and continuous improvement across the ServiceNow delivery lifecycle.

Demand Management:

• Act as the primary point of contact for intake and prioritization of ServiceNow-related demands.
• Serve as a liaison between business units, the Platform team, and external vendors.
• Maintain and manage the demand backlog, ensuring proper stories definition and documentation, in alignment with the Platform Owner for prioritization and strategic initiatives.
• Facilitate demand review meetings and ensure timely decision-making.
• Coordinate day-to-day with external third-party teams and internal business stakeholders, business analysts, to gather, assess, and document requirements.
• Track demand lifecycle from planning through post-implementation support, including intake and delivery, ensuring transparency and accountability.
• Maintain dashboards and reports for demand and release tracking. Track and report on delivery performance, demand fulfillment.
• Use insights from delivery metrics to refine processes and improve future outcomes.

Release Management:

• Plan, coordinate, and oversee ServiceNow release cycles, including minor enhancements, major upgrades, or new applications put into production.
• Work with business teams to ensure change management policies are properly applied, the release passes QA standards and documentation is available.
• Manage release schedules, mitigate risks, and resolve conflicts across teams.
• Communicate release notes, content, and impacts to stakeholders.

Requirements:

• Undergraduate Degree in Software Engineering or related field with 5-10 years of experience in the industry.
• Minimum of 7 years' proven experience delivering IT solutions.
• Minimum of 3 years' hands-on experience on the ServiceNow platform.
• Strong understanding of ITIL processes and how they map to ServiceNow workflows.
• Strong knowledge of Agile methodologies.
• Ability to create status reports and metrics.
• ServiceNow Certifications: Certified ServiceNow Administrator (CSA).
• Certifications: Certified Scrum Product Owner (CSPO).

What will make you stand out:

• Strong communication skills with stakeholder management.
• High level of initiative and ownership.
• Ability to adapt in a fast-paced, evolving environment.
• Collaborative mindset with a problem-solving attitude.
• Bilingual in both official languages (English and French).

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Apply today