Senior ServiceNow Solution Architect Specialist

ServiceNow Solutions Expert

We are seeking a skilled ServiceNow Solutions Expert to lead the architecture and design of solutions across PSE, OMT, and HAM modules. The ideal candidate will have proven expertise in translating telco business requirements into scalable ServiceNow configurations and workflows. About the Role

This is a critical role that requires strong technical leadership and collaboration skills. You will work closely with cross-functional teams to ensure seamless API integrations with external systems, develop and maintain technical documentation, and stay current with ServiceNow platform updates and industry trends. Key Responsibilities:

• Lead the architecture and design of ServiceNow solutions for our organization.
• Translate telco business requirements into scalable ServiceNow configurations and workflows.
• Collaborate with cross-functional teams to ensure seamless API integrations with external systems.
• Develop and maintain technical documentation, including architecture diagrams, integration specs, and configuration guides.
• Ensure alignment with TMF standards and telco B2B operational models.
• Provide technical leadership and mentorship to development teams.
• Conduct architecture reviews, performance tuning, documentations, and solution optimization. Requirements
• 8 years of experience in ServiceNow platform architecture and implementation.
• Proven expertise in PSE, OMT, and HAM modules.
• Strong understanding of telecommunications frameworks such as TMF, and telco B2B business processes.
• Hands-on experience with RESTSOAP API integrations, web services, and data exchange protocols.
• Excellent documentation skills with the ability to produce clear, concise technical artifacts.
• Architect-level certifications in ServiceNow (e.g., Certified Technical Architect, Certified Master Architect) preferred.
• Experience working in Agile environments and DevOps practices.
• Strong communication and stakeholder management skills.
• Familiarity with telco OSSBSS systems.
• Experience with ServiceNow App Engine and custom application development.
• Knowledge of ITIL, eTOM, and other telco operational standards.
• Bilingual (EnglishFrench) is a plus for Montreal-based candidates. What We Offer

As a ServiceNow Solutions Expert, you will have the opportunity to work on complex projects, collaborate with a talented team, and contribute to the growth and success of our organization. Contact Information

Please submit your resume and cover letter to apply for this exciting opportunity.