Lumecg is hiring: ServiceNow Technical Writer in Sacramento

Lume Consulting Group, a Sacramento-based IT consulting company, is seeking a skilled ServiceNow Technical Writer for a project with one of our California State clients.

Responsibilities

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Develop and maintain detailed user manuals, technical documentation, training materials, and online help systems for the ServiceNow Platform.
• Collaborate with internal teams to obtain an in-depth understanding of the product and documentation requirements.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Create and maintain the information architecture.
• Write easy-to-understand user interface text, online help, and developer guides.
• Create tutorials to help end-users use a variety of ServiceNow applications.
• Review and update existing documentation to reflect changes and new features in the ServiceNow Platform.

Requirements:

• Minimum (4) years' experience with developing and administering ServiceNow Knowledge Management.
• Minimum (4) years experience in creating user manuals, API documentation, process flows, and other ServiceNow technical documentation, including online help, manuals (system, end-user, training, and instruction), white papers, design specifications, project plans, test plans, business correspondence, how-to-guides, etc.
• Must have a minimum of two (2) years of experience performing IT technical writing. Experience can include being in a position as a specialist or research assistant in a technical field.
• This position requires the possession of a bachelor's degree.

Desirable Qualifications:

• A minimum (4) years experience with ITIL processes and concepts.
• A minimum of (4) years expert-level experience in ServiceNow Integration with third-party systems such as LDAP, Active Directory, SAP, Salesforce using REST, SOAP, or MID Server.
• A minimum of (4) years' experience with communication skills to effectively collaborate with cross-functional teams, gather requirements, and provide technical guidance and support.
• A minimum of four (4) years' experience in infrastructure technology implementations.
• A minimum of four (4) years' experience with Microsoft Active Directory Administration.
• A minimum of four (4) years experience administering ServiceNow Platform for Government, State, Federal or global entities with staffing above 10,000 employees.