IT ServiceNow Specialist

ServiceNow Engineer

This is a ServiceNow Engineer role that involves the design, development and configuration of custom ServiceNow applications. The engineer will work on various modules such as Service Management (ITSM), Customer Service Management (CSM) and Public Sector Digital Services (PSDS).

The responsibilities of this role include implementing ServiceNow scripting, creating and optimizing workflows, approval processes and automation solutions. The engineer will also be responsible for creating and updating taxonomy, widgets and content in both ESC Pro and GSP Pro portals.

In addition to these tasks, the engineer will develop automated notifications, escalations and reports for improved operational efficiency. They will also conduct unit and integration testing on new or updated business process workflows. Key Responsibilities:

• Design, develop and configure custom ServiceNow applications
• Implement ServiceNow scripting and create workflows
• Create and update taxonomy, widgets and content
• Develop automated notifications and reports
• Conduct unit and integration testing Required Skills:
• Minimum 5 years of experience in electronic data processing systems study, design and programming
• Experience developing workflows, dashboards and reports in ServiceNow
• ServiceNow Certified System Administrator certification