Expert ServiceNow ITOM and ITAM Consultant

Job Description

This role is responsible for working with clients on ServiceNow engagements, executing duties from technical roles on a ServiceNow team, including system administrator, quality assurance tester, implementer, and developer.

• Refine stories
• Collaborate with business consultants to align technical work with process goals
• Provide technical oversight and guidance to the implementation team
• Ensure adherence to ServiceNow platform standards and customer security policies
• Participate in Agile ceremonies and support sprint deliverables
• Provide advisory support
• Troubleshoot issues and support UAT and go-live activities
• Deliver documentation and support knowledge transfer
• Partner with the team to resolve UAT findings
• Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps
• Maintain existing and develop additions to the service catalog and related workflows
• Implement software solutions using ServiceNow tools and best practices
• Assist in building workflows and writing automated scripts
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Monitor health, usage, and overall compliance of ServiceNow and its integrated applications.
• Load, manipulate and maintain data between ServiceNow and other systems.
• ServiceNow ITOM and ITAM Asset Management
• Lead Workshops, Tech Solutioning, Development, unit testing for: ITOM Discovery and/or Service Mapping and/or ITAM SAM Pro and/or ITAM HAM Pro
• Demo CMDB Health and Service Map solutions
• Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, such as SCCM/InTune/Entra, Tanium, Jamf, etc.)
• Execute discovery runs that mirror development work to ensure like for like functionality and validate data collection
• Create and utilize reports and dashboards to demonstrate current and historical usage
• Assist with configuring content libraries, SCCM/InTune/Entra and Jamf Service Graph Connectors
• Configure Advanced Shipment Notification (ASN) from a vendor for automatic asset creation
• Assist with data loads, including stockroom creation

Requirements:

• 4+ years experience working as a fulfiller on ServiceNow
• Current Certifications: ServiceNow System Administrator, Certified Implementation Specialist – Discovery, Certified Implementation Specialist – SAM
• Advanced skill in configuring and supporting ServiceNow
• Experience implementing ServiceNow Discovery and Service Mapping
• ServiceNow Custom Reporting, Performance Analytics, and Dashboarding experience
• Strong ITIL methodology competency
• Ability to work remotely and largely unsupervised
• Experience producing and delivering written requirements and creating and maintaining technical documentation
• Experience producing and executing test scripts and test plans
• Ability to work on multiple priorities and/or projects simultaneously
• Effective verbal and written communication skills
• Strong attention to detail
• Problem solving ability
• Strong team player with ability to build positive and collaborative relationships within the organization
• Willingness to develop professionally and eager to learn