Senior Software Tester - ServiceNow

We are seeking a seasoned quality assurance expert with in-depth knowledge of ServiceNow and Automated Test Framework (ATF) to lead our QA team.

This role is ideal for an experienced hands-on QA engineer who thrives in a fast-paced, agile environment and is passionate about driving quality through automation and continuous testing practices.

The ideal candidate will have a strong understanding of ServiceNow ATF and experience integrating it with broader end-to-end testing frameworks.

They will also be able to design, develop, and maintain automated test cases, perform unit and end-to-end testing, and collaborate with developers, product owners, and QA team members to define test strategies and ensure comprehensive test coverage.

In addition, they will take the lead on pre-emptively building tools and testing automation, scheduling and performing testing, and participating in sprint planning, backlog grooming, and daily stand-ups to ensure QA alignment with development goals.

The successful candidate will also be able to mentor team members on QA practices and contribute to the evolution of QA best practices within the team.

Requirements:

• 5+ years of experience in ServiceNow development, QA Engineering / Testing, or similar roles.
• Minimum 2+ years of ServiceNow-specific experience, but broader QA Engineering experience is also welcome.
• Strong hands-on experience with ServiceNow ATF.
• Experience integrating ATF with broader end-to-end testing frameworks.
• Proven experience working with a centralized QA testing team.
• Strong experience working directly with large development/engineering teams.
• Solid understanding of agile methodologies and continuous testing principles.
• Excellent problem-solving, communication, and collaboration skills, including working both with developers and with business stakeholders. Preferred Qualifications:
• Familiarity with CI/CD pipelines and tools like Jenkins, Git, or Azure DevOps.
• Experience with performance and load testing within ServiceNow is a plus.
• Background including ServiceNow development and ITSM, ITOM, CSM, or other ServiceNow modules is advantageous.