IT Service Delivery Transformation Specialist

ServiceNow ITOM Discovery/CMDB Specialist

Design and implement ServiceNow discovery and CMDB capabilities to support IT service delivery transformation. You will contribute to the development of efficient workflows, user experiences, and solutions for complex business challenges.

Key Responsibilities:

• Develop technical expertise in ServiceNow ITOM Discovery, CMDB, and Service Mapping.
• Configure and manage ServiceNow ITOM Discovery for complete, accurate, and efficient infrastructure and application discovery.
• Implement REST API and file-based integrations with external systems to enrich CMDB data.
• Perform multi-source CMDB reconciliation to improve quality of CMDB data.
• Collaborate with IT teams to troubleshoot and resolve discovery and CMDB issues.
• Document configurations, processes, and procedures related to ITOM Discovery.

Requirements:

• 6-8 years of demonstrated technical experience in design, implementation, and support of ServiceNow discovery, CMDB, and service mapping.
• Proficiency in ServiceNow development, including creating custom applications, modules, and workflows.
• Understanding of ServiceNow data model, tables, and relationships.
• Deep functional and technical understanding and implementation experience with ServiceNow ITOM discovery and CMDB.
• Experience deploying and managing ServiceNow discovery on on-prem, AWS, and Azure.
• Strong knowledge and experience with ServiceNow CMDB and CSDM framework.
• Understanding of cloud provisioning and integration of ServiceNow with AWS and Azure cloud platforms.
• Strong understanding of network, infrastructure, and application components and their inter-relationships.
• Knowledge of ServiceNow orchestration for automating IT processes.
• Experience developing ServiceNow APIs, Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules.
• Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell.
• Good understanding of ITIL.
• Experience implementing REST API integration with third-party tools.
• Ability to create custom reports, dashboards, and visualizations.
• Familiarity with ServiceNow Performance Analytics.
• Experience with .Net development and backend SQL Server is preferred.
• Strong problem-solving skills, communication, and collaboration skills.