Senior Implementation Consultant

Servicenow Senior Technical Consultant Role

As a senior technical consultant at Servicenow, you will be the functional and technical expert of a customer engagement team. You will consult with customers and configure ServiceNow ITAM products based on best practices to accelerate and drive customer business outcomes.

Key Responsibilities:

• Configure Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using Servicenow best practices.
• Support engagements efforts for ITAM-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Advise customers in their efforts to take advantage of the Servicenow ITAM Solution's standard capabilities to improve their ITAM capabilities.
• Lead customer design workshops focused on Servicenow Platform and ITAM Solution technology.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Draft more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.