Senior Implementation Consultant

Job Summary

As a Senior Implementation Consultant, you will be the functional and technical expert of a customer engagement team. You will consult with customers and configure ServiceNow ITAM products based on best practices to accelerate business outcomes. Key Responsibilities:

• Configure Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices.
• SUPPORT engagements efforts for ITAM-specific process definition, re-engineering, improvement, and gap analysis during workshops with key customer sponsors and stakeholders.
• Advise customers on leveraging ServiceNow ITAM Solution's standard capabilities to improve their ITAM capabilities.
• Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology.
• Draft technically-focused user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight/training for future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices for delivery/engagement materials.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.

This role requires up to 50% travel annually, driven by customer needs and internal meetings. A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications are preferred. At least 5 years of configuration/development experience for complex technologies is required.