Principal Platform Architect Public Sector

Job Description

You will be part of the Customer Outcomes team, accelerating platform adoption and improving customer outcomes. Our team delivers services using our ecosystem of partners, leading practices, methodologies, and tools based on thousands of customer engagements.

The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations, and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees to provide a solution on a technical architecture designed for long-term success.

Responsibilities:

• Work with the customer across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation of solutions

• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions

• Provide knowledge across multiple workflows

• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision

• Translate goals to outcomes into a customer roadmap

• Translate business information and technical requirements into an architectural blueprint to achieve complex goals

• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications

• Manage technical governance, delivery operating model, and governance

• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices

• Support sales effort by scoping and estimating the engagement and change orders

• Contribute leading practices and expertise related to the ServiceNow platform

• Maintain skills certifications on relevant technologies and workflows

• Support professional development through mentoring