Senior ServiceNow Technical Specialist

Our team is seeking a skilled Senior ServiceNow Technical Consultant to join our ranks. As a member of our technical consulting team, you will be responsible for providing expert guidance to our clients on modeling and automating processes in ServiceNow, developing solutions for their ServiceNow environment. Key Responsibilities:

• Providing hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
• Coordinating with the Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
• Drafting user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Answering technical and application configuration questions
• Configuring and customizing new applications and modules within the ServiceNow platform
• Implementing new functionality for customers while following ServiceNow best practices
• Assisting in troubleshooting ServiceNow upgrades, patching, and release management
• Providing analysis of problems and possible solutions
• Producing detailed documentation on all work completed
• Leading technical implementation teams, including code review for less experienced consultants
• Developing and configuring required integration components such as SSO, LDAP, and APIs
• Developing and enhancing ServiceNow portal components to improve user experience
• Enabling the customer's ServiceNow administrator(s) to be self-sufficient wherever possible
• Conducting technical training and knowledge transfer sessions
• Researching systems and/or programs to determine causes of failure or poor operational performance; defining, testing, and implementing detailed solutions