ServiceNow Support Specialist

Job Description

FedTec is seeking a ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues.

• Troubleshoot and resolve issues related to the ServiceNow platform.
• Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
• Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
• Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
• Ensure all support activities comply with IT security policies and federal regulations.

Requirements

• ServiceNow Certified System Administrator (CSA) required
• 5 years of experience in Information Technology operations.
• Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
• Familiarity with IT security policies.
• Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.