ServiceNow Lead

Job Title: ServiceNow Lead (ITSM + CSM)

We are seeking an experienced ServiceNow ITSM and CSM professional to join our team. The ideal candidate will have a strong background in implementing and managing ServiceNow solutions, with a focus on process improvement and customer satisfaction.

Responsibilities:

• Develop and implement ServiceNow ITSM and CSM processes
• Manage and maintain ServiceNow instances, including configuration, customization, and troubleshooting
• Analyze and improve business processes using ServiceNow analytics and reporting tools
• Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other systems and processes

Requirements:

• 8+ years of experience in ServiceNow ITSM and CSM implementation and management
• Strong understanding of ServiceNow architecture, functionality, and best practices
• Excellent communication and project management skills
• Able to work independently and collaboratively as part of a team

Working at TekGence Inc.

TekGence Inc. is a leading provider of digital transformation services. We are committed to delivering innovative solutions that drive business growth and improvement. Our team is passionate about leveraging technology to make a positive impact on society.

About the Role:

This is a full-time, permanent position based in Ghaziabad, India. The successful candidate will be responsible for working closely with our clients to understand their needs and deliver tailored ServiceNow solutions.

What We Offer:

• A competitive salary range of 29-31 LPA, including variables
• A comprehensive benefits package, including PF(UAN) and health insurance
• Ongoing training and development opportunities
• A dynamic and supportive work environment